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    5 1 5 SBGA is so easy to work with, I called with a problem and it was rectified immediately. I have had a couple of merchant accounts before SBGA that was not fun to work with. I have never had this problem with SBGA, they are wonderful!! 1
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    SBGA is so easy to work with, I called with a problem and it was rectified immediately. I have had a couple of merchant accounts before SBGA that was...

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    5 1 5 Kat was SO HELPFUL! We are new clients with SBGA and I had already called once before with questions. Kat remembered my name and was so patient, polite and professional. She took care of my request quickly and did not transfer me to someone else. She placed me on a brief hold and contacted the other department for me. So far I am beyond happy with our decision to work with SBGA! 1
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    Kat was SO HELPFUL! We are new clients with SBGA and I had already called once before with questions. Kat remembered my name and was so patient, polit...

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    5 1 5 Cassandra was a huge help and wonderful customer service representative. She made sure I understood everything, emailed additional information to me, and went out of her way to make sure I had all the information I needed! 1
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    Cassandra was a huge help and wonderful customer service representative. She made sure I understood everything, emailed additional information to me,...

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    5 1 5 The customer service rep was extremely helpful walking me through what needed to be done 1
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    The customer service rep was extremely helpful walking me through what needed to be done...

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    3 1 5 My experience yesterday was positive, as the customer service representatives focused on the questions that I had. However, SBGA in general has issues. We would prefer to be given the option as whether to adopt the Tier 1 Encryption, and furthermore, were not notified ahead of time of this new charge. 1
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    My experience yesterday was positive, as the customer service representatives focused on the questions that I had. However, SBGA in general has issue...

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    5 1 5 Very helpful, considerate, and efficient. 1
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    Very helpful, considerate, and efficient....

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    4 1 5 Representative was excellent but the wait time far too long on hold for assistance. 1
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    Representative was excellent but the wait time far too long on hold for assistance....

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    4 1 5 Shawnee was extremely helpful and took care of my problem. However, the "wait time"on the phone is too long 1
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    Shawnee was extremely helpful and took care of my problem. However, the "wait time"on the phone is too long...

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    5 1 5 I was happy with how polite and helpful my customer service representative was and receptive to my situation and immediately came up with a resolution to my problem. 1
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    I was happy with how polite and helpful my customer service representative was and receptive to my situation and immediately came up with a resolution...

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    4 1 5 Shawny was the representative that I spoke with this morning and she was really great! She answered all of my questions and helped me with what I needed to do in a short period of time. 1
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    Shawny was the representative that I spoke with this morning and she was really great! She answered all of my questions and helped me with what I nee...

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