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    4 1 5 Thank you for a very informative and helpful information about my account. 1
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    Thank you for a very informative and helpful information about my account....

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    5 1 5 Excellent response thumbs up Courtney ! 1
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    Excellent response thumbs up Courtney !...

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    5 1 5 When I finally got the correct person, Mark was very helpful, and courteous. 1
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    When I finally got the correct person, Mark was very helpful, and courteous....

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    5 1 5 Thank you Joshua Duarte for all your help and patience with us. 1
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    Thank you Joshua Duarte for all your help and patience with us....

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    5 1 5 Arlene answered the phone promptly and said my issue would need to be answered by Albert in the Risk Department who was not due in for an hour. When I called back it was Arlene who answered the telephone and when I asked for Albert she must have recognized my voice. She spoke to Albert herself and got back on the phone to tell me the transactions had cleared the day before and would hit my account today. Arlene had excellent telephone sckils and was wonderful to talk with. She is a keeper. 1
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    Arlene answered the phone promptly and said my issue would need to be answered by Albert in the Risk Department who was not due in for an hour. When ...

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    5 1 5 issue was resolved! 1
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    issue was resolved!...

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    4 1 5 Overall, a good experience. Certainly don't want to do it again, anytime soon. 1
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    Overall, a good experience. Certainly don't want to do it again, anytime soon....

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    5 1 5 Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, efficient, and pleasant, handling my issues very effectively. I expect to have resolution by early next week, and it feels good to know I won't have to invest a lot of extra time on this. 1
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    Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, ...

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    5 1 5 Very clear and straightforward. 1
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    Very clear and straightforward....

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    5 1 5 Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent. 1
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    Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent....

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