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    5 1 5 issue was resolved! 1
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    issue was resolved!...

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    4 1 5 Overall, a good experience. Certainly don't want to do it again, anytime soon. 1
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    Overall, a good experience. Certainly don't want to do it again, anytime soon....

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    5 1 5 Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, efficient, and pleasant, handling my issues very effectively. I expect to have resolution by early next week, and it feels good to know I won't have to invest a lot of extra time on this. 1
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    Based SOLEY on my interaction with KAT, I would give high marks. Not all my dealings with your company have been handled well. She was knowledgeable, ...

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    5 1 5 Very clear and straightforward. 1
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    Very clear and straightforward....

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    5 1 5 Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent. 1
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    Efficient and fast response. Wait time is not that long. Courteous and professional customer representative agent....

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    4 1 5 Was sent the incorrect equipment the 1st time. Michael has been instrumental in getting us the right equipment. 1
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    Was sent the incorrect equipment the 1st time. Michael has been instrumental in getting us the right equipment....

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    5 1 5 Very pleasant to speak with. 1
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    Very pleasant to speak with....

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    5 1 5 I'm rating Courtney S more than I am the company. I didn't sign up for the extra thing that Courtney is helping me remove, so I feel that I was tricked into that. But I cannot say enough about how great she was and patient and answered all my questions and was very friendly and nice. Don't let that one get away! 1
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    I'm rating Courtney S more than I am the company. I didn't sign up for the extra thing that Courtney is helping me remove, so I feel that I was trick...

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    4 1 5 It took awhile to finally get to technical service due to so many questions and a frozen computer but once we got to that point the service was excellent. 1
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    It took awhile to finally get to technical service due to so many questions and a frozen computer but once we got to that point the service was excell...

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    5 1 5 John was VERY helpful the both times that I called to install the machine. The first machine had a defect in the installation process and he was very patient with me. The company had to send a replacement machine. He even called me to make sure that the new machine was installed ok and that there was no issue. 1
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    John was VERY helpful the both times that I called to install the machine. The first machine had a defect in the installation process and he was very...

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