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    5 1 5 Debbie and Richardo were quick and very helpful in resolving my issue, and I look forward to continuing doing business with them in the future. 1
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    Debbie and Richardo were quick and very helpful in resolving my issue, and I look forward to continuing doing business with them in the future....

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    5 1 5 Kim was very helpful and I don't have any problems with her. I just think there is some lacking training when if comes to how all this PCI compliance works. We have had problems from the beginning with this part of the whole credit card processing process. We have reached out to the PCI area at different times and we don't feel that we were helped to the point of not having fees to pay since we didn't complete the process completely. 1
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    Kim was very helpful and I don't have any problems with her. I just think there is some lacking training when if comes to how all this PCI compliance...

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    3 1 5 WHEN I BATCHED OUT THE TOTALS ON BOTH THE FIRST AND SECOND PORTIONS TOTALED WHAT WAS CHARGED FOR THE DAY; HOWEVER, I FOUND THAT THE BATCH WAS "FORCED" FOR A TOTAL TWICE THE AMOUNT. THERE WAS NO HELP IN UNDERSTANDING WHAT THE ISSUE WAS... I HAD TO 'FORCE' THE ISSUE OF A CREDIT FOR FEES CHARGED ON BOTH THE DOUBLED AMOUNT AND A FEE FOR ISSUING A REFUND TO THE CUSTOMER THAT WAS CHARGED TWICE... !! I DID GET A FEE CREDIT ONCE I HOUNDED INTO A SUPERVISOR TO GET A 'RESOLVED' CREDIT TO BE ISSUED AT THE END OF MAY.. 1
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    WHEN I BATCHED OUT THE TOTALS ON BOTH THE FIRST AND SECOND PORTIONS TOTALED WHAT WAS CHARGED FOR THE DAY; HOWEVER, I FOUND THAT THE BATCH WAS "FORCED"...

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    4 1 5 Overall was a good experience. 1
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    Overall was a good experience....

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    5 1 5 The person that I spoke with was very helpful and polite. 1
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    The person that I spoke with was very helpful and polite....

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    5 1 5 Agent was very helpful and courteous 1
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    Agent was very helpful and courteous...

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    5 1 5 I HAD A PROBLEM WITH A DAILY BATCH REPORT VALERIE V. TOOK CARE OF IT AND SAVED THE DAY FOR ME., THANKS. GOOD PEOPLE GOOD SERVICE. 1
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    I HAD A PROBLEM WITH A DAILY BATCH REPORT VALERIE V. TOOK CARE OF IT AND SAVED THE DAY FOR ME., THANKS. GOOD PEOPLE GOOD SERVICE....

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    5 1 5 Katia was an exceptionally professional and patient customer service rep. She explained everything and worked with my day of problem juggling. I hope she is totally appreciated for her service and kindness to clients 1
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    Katia was an exceptionally professional and patient customer service rep. She explained everything and worked with my day of problem juggling. I hope ...

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    5 1 5 What a pleasure it was to have the assistance of Shawny in customer service. She helped me resolve my problem in a very cheerful and happy manner to become PCI compliant .. Thanks 1
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    What a pleasure it was to have the assistance of Shawny in customer service. She helped me resolve my problem in a very cheerful and happy manner to b...

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    4 1 5 The customer service agents are helpful and quick to respond. 1
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    The customer service agents are helpful and quick to respond....

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