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    2 1 5 Hate the low quality of English spoken, otherwise great 1
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    Hate the low quality of English spoken, otherwise great...

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    5 1 5 Pat was able to answer my questions and help me set up the PCI link. 1
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    Pat was able to answer my questions and help me set up the PCI link....

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    1 1 5 Spent 45 minutes with tech support only to discover that yes, the device is jammed, and too bad, it's out of warranty, even though it's a leased device. Referred us back to the merchant services office that sold us the deal... How can they receive any rating but a single star? 1
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    Spent 45 minutes with tech support only to discover that yes, the device is jammed, and too bad, it's out of warranty, even though it's a leased devic...

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    5 1 5 My service agent, Kat, was very helpful and easy to work with. 1
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    My service agent, Kat, was very helpful and easy to work with....

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    5 1 5 Juan was very helpful. He is knowledgeable about the products and good at understanding my needs for my business and how these products can or cannot be useful for me. 1
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    Juan was very helpful. He is knowledgeable about the products and good at understanding my needs for my business and how these products can or cannot...

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    5 1 5 Joanna was so helpful today. I was very frustrated when I called and she did everything to make sure that I got taken care of. 1
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    Joanna was so helpful today. I was very frustrated when I called and she did everything to make sure that I got taken care of....

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    5 1 5 I wanted to compliment Heather on fast, efficient work this morning. We needed something critical, and we were dealt with very professionally and patient. Very good customer service, and transaction retrieval. 1
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    I wanted to compliment Heather on fast, efficient work this morning. We needed something critical, and we were dealt with very professionally and pati...

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    1 1 5 Every interaction I have with this service is challenging. I had someone on my team work with them to try and setup an uploadable excel file and that failed after over a week of trying. Today I called to get statements for previous periods. First you don't allow me to pull this data myself which is frustrating. Then I am told I can only get 3 months worth or I will be charged an additional fee. I agreed to the fee. Then the assistant on the phone told me she would get me the 3 first and then the other 2 would come later. I asked why couldn't they come all at once if I agree and sign the document. Then she agreed she would send them all together. Poor customer service; poor self servicing. 1
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    Every interaction I have with this service is challenging. I had someone on my team work with them to try and setup an uploadable excel file and that ...

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    5 1 5 Very good help and fast 1
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    Very good help and fast...

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    5 1 5 Samantha was very helpful and explained the process I needed to complete to resolve my issue. 1
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    Samantha was very helpful and explained the process I needed to complete to resolve my issue....

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