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    5 1 5 Joanna was so helpful today. I was very frustrated when I called and she did everything to make sure that I got taken care of. 1
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    Joanna was so helpful today. I was very frustrated when I called and she did everything to make sure that I got taken care of....

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    5 1 5 I wanted to compliment Heather on fast, efficient work this morning. We needed something critical, and we were dealt with very professionally and patient. Very good customer service, and transaction retrieval. 1
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    I wanted to compliment Heather on fast, efficient work this morning. We needed something critical, and we were dealt with very professionally and pati...

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    1 1 5 Every interaction I have with this service is challenging. I had someone on my team work with them to try and setup an uploadable excel file and that failed after over a week of trying. Today I called to get statements for previous periods. First you don't allow me to pull this data myself which is frustrating. Then I am told I can only get 3 months worth or I will be charged an additional fee. I agreed to the fee. Then the assistant on the phone told me she would get me the 3 first and then the other 2 would come later. I asked why couldn't they come all at once if I agree and sign the document. Then she agreed she would send them all together. Poor customer service; poor self servicing. 1
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    Every interaction I have with this service is challenging. I had someone on my team work with them to try and setup an uploadable excel file and that ...

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    5 1 5 Very good help and fast 1
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    Very good help and fast...

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    5 1 5 Samantha was very helpful and explained the process I needed to complete to resolve my issue. 1
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    Samantha was very helpful and explained the process I needed to complete to resolve my issue....

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    5 1 5 Heather was a great help 1
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    Heather was a great help...

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    5 1 5 Tiffany was helpful answering my concerns. Even when I was frustrated at the beginning of the call. 1
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    Tiffany was helpful answering my concerns. Even when I was frustrated at the beginning of the call....

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    5 1 5 Joanna was extremely helpful with my question regarding a potentially fraudulent card. She went out of her way to suggest I sign up for email notifications which will go a long way for our company to defend itself should the need arise. Thank you Joanna! 1
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    Joanna was extremely helpful with my question regarding a potentially fraudulent card. She went out of her way to suggest I sign up for email notifica...

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    5 1 5 Matthew Gardner was very helpful today, Nov 14th 2019. He was able to review our account and help us achieve our savings goal, which is very important to us as a non-profit organization. 1
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    Matthew Gardner was very helpful today, Nov 14th 2019. He was able to review our account and help us achieve our savings goal, which is very importa...

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    5 1 5 I am not writing this testimonial about the company, per se, just about the employee who took my phone. Shawny was helpful beyond words....we had to do a PSI compliant survey. Not only did she walk me thru everything clearly and concisely, she offered to stay on the phone with me until I was comfortable enough to finish the survey on my own. I actually had written down her name a few years ago in my notes when I had another issue. What a pleasure when she answers the phone. Do what you can to keep her! 1
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    I am not writing this testimonial about the company, per se, just about the employee who took my phone. Shawny was helpful beyond words....we had to d...

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