Great customer service from the Customer Service Department....

Great customer service from the Customer Service Department.

After finding out on my bank statement that I was shorted 20.00 I put in a claim, sent all paperwork to your office and never got a response or our 20...

After finding out on my bank statement that I was shorted 20.00 I put in a claim, sent all paperwork to your office and never got a response or our 20.00. I called today and found out ok lets get that money back on your clover for todays settlement, and find out the card is now expired. Great, not!!!

one of my clover units has failed. the replacement process is in efficient and over all unsatisfactory. i was told i would be contacted yesterday, but...

one of my clover units has failed. the replacement process is in efficient and over all unsatisfactory. i was told i would be contacted yesterday, but I had to call in myself because no one ever contacted me. i had to sit on hold for along time after which I was forced to go through an overly redundant diagnostic process repeating several procedures that I told the representative I had already performed. He insisted that I repeat them before he was able to assist me

The representative was not helpful at all. She asked for the last 4 acct number & tax ID whoch I provided her exactly what is on our contract with sbg...

The representative was not helpful at all. She asked for the last 4 acct number & tax ID whoch I provided her exactly what is on our contract with sbga. I’m am an authorized user on the account and offered other ways to verify. She was not helpful AT ALL. Had a simple question about credit card rates on our Clover. Very disappointed.

Excellent assistance. Thank you....

Excellent assistance. Thank you.

I am rating Samantha S. 5 stars for her exceptional customer service. As far as the whole SBGA company? I will reserve my comments....

I am rating Samantha S. 5 stars for her exceptional customer service. As far as the whole SBGA company? I will reserve my comments.

Samantha was able to give me the information that I requested regarding a device being sent back and received. In addition she was able to get me info...

Samantha was able to give me the information that I requested regarding a device being sent back and received. In addition she was able to get me information and guide me on a specific set up for the replacement device.

It is refreshing to have Customer Service tell you "what" they are going to do, then actually "do" what they said, and finally provide positive feedba...

It is refreshing to have Customer Service tell you "what" they are going to do, then actually "do" what they said, and finally provide positive feedback that it is "done". This business practice is called closure. I appreciate closure. It allows me to focus on the business and not the distractions. Thank you SBGA & Shawny.

Very helpful as they always are! Took a lot of the stress out of a business change!...

Very helpful as they always are! Took a lot of the stress out of a business change!

My terminal was down and had lots of issues. Matthew walked me through fixing the issues, and THEN took the time to update all software. We are faster...

My terminal was down and had lots of issues. Matthew walked me through fixing the issues, and THEN took the time to update all software. We are faster and safer than ever. Plus he was kind and very patient with me. Thanks A Million!